Cancellation, Refund and Delivery Policy

Last Updated: 19 August 2026

1. Seller Details

This Cancellation, Refund and Delivery Policy governs delivery, cancellation, refund and review procedures for digital products sold through dostgame.com.

• Legal Name: Mivo Teknoloji Ticaret Anonim Şirketi
• Address: Atatürk Mahallesi Ertuğrul Gazi Sokak, Metropol İstanbul C1 Blok No: 2 B/376, Ataşehir/İstanbul, Türkiye
• Tax Office: Kozyatağı
• Tax Number: 621 131 8963
• Telephone: +90 536 576 64 86
• Email: [email protected]
• Website: dostgame.com

2. Scope

This Policy covers e-pins and activation codes, in-game currency, direct-to-account top-ups, gift cards and wallet codes, memberships and subscriptions, software and game keys, and comparable intangible digital products or electronically performed services. Product-specific region, platform, account and delivery conditions may be stated on the product page.

3. Delivery Methods

DostGame products are delivered electronically. Delivery may occur by displaying a code in the user account or order page, sending it through the selected contact channel, crediting digital content or currency to the player account supplied by the user, activating a membership or entitlement, or otherwise making access details electronically available. Users must keep order and delivery information secure.

4. Delivery Time

Products are delivered within the estimated period displayed on the product or order page. Automated products are normally processed shortly after payment and security checks. Manual processing, demand, publisher systems, maintenance, supply checks, payment verification, fraud review or KYC may cause delay. Estimated times are not guarantees unless expressly stated; performance will be completed within mandatory statutory limits.

5. When Delivery Is Complete

Delivery is complete when a digital code is displayed, sent or made accessible; in-game currency is credited to the player account supplied by the user; a membership or digital entitlement is activated; or successful delivery is confirmed by provider, publisher or system records. Making a code accessible in the user account may constitute electronic delivery even if the user has not yet redeemed it.

6. Accuracy of Order Information

Users must check the player ID, server, region, platform, email, telephone number, username, product and package before confirming an order. If incorrect information entered by the user causes irreversible delivery to the wrong account, server, region or platform, a refund may not be available. Where the transaction has not begun and can still be stopped, DostGame will reasonably assess a correction or cancellation request.

7. Order Cancellation

A user may request cancellation of an order that has not been delivered and whose performance has not begun.

Mivo Teknoloji Ticaret Anonim Şirketi may cancel an order where delivery is impossible, payment cannot be verified, fraud or security concerns arise, required KYC is not completed, order information is invalid, there is an obvious material pricing or product error, a provider or publisher rejects the transaction, or a legal restriction applies. Amounts collected for cancelled and undelivered orders are refunded through the original payment method in accordance with applicable law.

8. Right of Withdrawal

Consumers generally have a 14-day right of withdrawal from distance contracts where applicable. Exceptions may apply to services performed immediately online, intangible digital goods delivered immediately, and services begun before the end of the withdrawal period with the consumer's prior express consent and acknowledgement.

Accordingly, after a code has been displayed or sent, currency has been credited, a membership has been activated, or digital content has otherwise been made accessible, withdrawal for a simple change of mind, wrong selection or lack of further need may not be available. Rights relating to undelivered orders and defective products remain unaffected.

9. Non-Refundable Situations

Unless the product is proven defective, a refund or exchange may not be available after a code has been delivered or made accessible; the code has been redeemed, activated or shared; currency has been credited to the account supplied; a membership has been activated; the user supplied the wrong ID, server, region, platform or account; stated compatibility limits were ignored; the account is banned or restricted by the publisher; the product is incompatible despite clear prior disclosure; or the user simply changes their mind. Mandatory statutory remedies remain unaffected.

10. Invalid or Non-Working Codes

Suspected code issues should be reported promptly. DostGame may request the order number, product, error message, a timestamped screenshot or recording, publisher support information and other relevant technical evidence. Passwords, full card data or unrelated sensitive information should not be provided.

If a code is verified to have been invalid, previously used or defective before delivery, DostGame will, as appropriate, provide a valid replacement, redeliver the product, offer an equivalent with the user's agreement, or issue a refund. No refund is due where records verify that the code worked, was redeemed after delivery or was shared by the user.

11. Top-Ups and Direct-to-Account Delivery

Top-ups are performed using the player ID, server, region and account information supplied by the user. Delivery is complete when provider or publisher records confirm a successful credit to that account. An irreversible top-up sent to the wrong account because of user-supplied information may not be refundable. Rights remain unaffected where the error was caused by DostGame, its provider or the delivery system.

12. Regional and Platform Compatibility

Some products work only in specified countries, regions, currencies, servers or platforms. Users must review the product page before purchase. A delivered product does not become refundable merely because the user ignored a clearly stated restriction. Statutory remedies apply if the product page contained materially incorrect compatibility information.

13. Delay or Impossibility

Users will be informed of material delivery delays. Where an order is not performed within the promised or mandatory period, the consumer may terminate the contract as provided by applicable law. If performance becomes impossible, the user will be notified within the legally required period and all amounts due will be refunded no later than the applicable statutory deadline. Temporary lack of stock does not necessarily constitute impossibility.

14. Refund Method and Timing

Approved refunds are made, unless applicable law requires otherwise, through the original payment method without an additional charge to the user. Statutory refunds are submitted to the relevant payment provider within the legally required period, which is generally no later than 14 days where that period applies. The time needed for a bank or payment provider to post the funds may vary and is outside DostGame's direct control.

15. Security, KYC and Suspicious Transactions

Identity or KYC checks may be applied because of order value, suspicious activity, account security, chargeback risk or legal requirements. Delivery may be held during verification. If verification is not completed or the transaction is rejected on security grounds, an undelivered order will be cancelled and refunded through the applicable payment method. Processing is described in the KYC Policy and Privacy and Personal Data Policy.

16. Chargebacks and Payment Disputes

Users are encouraged to contact [email protected] before raising a payment dispute. Where a chargeback is opened, lawful order, payment and delivery evidence may be shared with the bank, payment provider or competent authority. A chargeback does not remove statutory rights, but duplicate recovery through both a direct refund and chargeback is not permitted.

17. Account Security

Users must protect account, order and code information, keep passwords confidential and report suspected unauthorised access promptly. Subject to mandatory law and DostGame's own security obligations, DostGame is not responsible for use resulting from a user's voluntary disclosure of an account, delivery record or code to a third party.

18. Requests and Review

Cancellation, refund or delivery requests may be sent to [email protected], raised by telephone at +90 536 576 64 86, or mailed to the company address above. The order number, nature of the request and supporting evidence should be provided. Requests are assessed using product, delivery, provider, publisher and payment records together with applicable law.

19. Statutory Consumer Rights

Nothing in this Policy limits mandatory rights under Law No. 6502 or other applicable consumer law. Consumers may apply to a competent consumer arbitration committee, consumer court or other authority according to jurisdiction and claim value. For international sales, non-waivable consumer rights in the user's country remain applicable where required.

20. Changes

Mivo Teknoloji Ticaret Anonim Şirketi may update this Policy to reflect changes in delivery methods, products, processing activities or applicable law. The current version will be published on dostgame.com.

21. Model Withdrawal Form

Use this form only where a right of withdrawal exists. Consumers are not required to use this template and may instead send any clear written statement of withdrawal. The right may not apply to digital content delivered immediately or services performed immediately with the consumer's prior consent and acknowledgement.

I hereby give notice that I withdraw from my contract for the sale of the following goods or supply of the following service:

• Order number: ............................................................
• Order date: ............................................................
• Delivery date: ............................................................
• Product or service: ............................................................
• Price: ............................................................
• Consumer's full name: ............................................................
• Consumer's address: ............................................................
• Consumer's email: ............................................................
• Date: ............................................................
• Signature: ............................................................ (only if submitted on paper)

The completed form may be emailed to [email protected] or mailed to the company address above.